Effective January 1st, 2025

These Terms & Conditions (the “Terms”) govern your access to and use of alpinemediaworx.com (the “Site”) and any services provided by 12808323 Canada Inc. operating as Alpine Mediaworx (“Alpine Mediaworx,” “we,” “us,” “our”).

By using the Site or purchasing our services, you agree to these Terms.

1. What We Do

We provide marketing services for mortgage and insurance professionals in Canada and the United States, which may include:

• Paid advertising strategy and campaign management

• Funnels/landing pages and tracking setup

• Lead capture and routing into client systems

• Reporting and optimization

• Optional subscription services (e.g., CRM/automation tools, ongoing marketing support)

We are not a lender, mortgage brokerage, insurance carrier, or financial advisor, and we do not provide mortgages or insurance coverage.

2. No “Get Rich Quick” / No Earnings Claims

We do not offer an investment opportunity, “get rich quick” program, or any service promising fast or easy money. We do not guarantee income, revenue, profits, ROAS, ROI, or business results.

3. Results Vary / No Guarantees

Marketing results vary based on many factors (market conditions, budget, offer, creative, seasonality, platform approvals, competition, and your follow-up process). We do not guarantee:

• A specific number of leads per day/week/month

• Appointments, sales, revenue, conversion rates, ROAS, or ROI

4. Lead Delivery & “Qualified Lead” Definition

4.1 Lead Delivery

If your service includes lead delivery, leads may be delivered via:

• CRM delivery (e.g., pushed into your CRM software via API)

• Email notifications

• Shared reporting/tracking sheet

  Delivery timing varies. We do not guarantee daily volume.

4.2 What a “Qualified Lead” means

A “Qualified Lead” means the inquiry matches the campaign criteria agreed in writing at launch (examples):

• Geography (Canada/US, province/state)

• Product/service type selected (e.g., refinance, life insurance quote request)

• Any basic filters you request that we confirm (e.g., income bracket, homeowner, etc.)

Qualification is based on the information submitted by the consumer and the campaign rules we agreed to.

5. Lead Replacement Policy

5.1 Replacement-eligible leads

We will replace a lead at no additional charge if it is:

• A duplicate (same person submits more than once within your order period), or

• Has invalid contact information (e.g., clearly fake/wrong phone number or email that prevents reasonable contact attempts).

5.2 Reporting window

You must report replacement requests within 7 calendar days of lead delivery, using the agreed reporting method (CRM note/status or shared sheet).

5.3 Not eligible for replacement

The following are not replacement-eligible:

• Unresponsive leads / no answer

• “Not interested,” “just browsing,” or shopping around

• Lead changed their mind or isn’t ready

• Criteria that were not included in the agreed campaign filters

• Outcomes such as “no sale,” “no appointment,” or “low intent”

5.4 Abuse prevention

We may request basic proof (e.g., email bounce-back, disconnected number) to prevent misuse and keep pricing fair.

6. Fees, Invoicing, and Payment

• Fees are agreed before service begins.

• We typically invoice after onboarding/confirmation of scope.

• Invoices are due on receipt unless otherwise stated.

• Late or unpaid invoices may result in pausing services and/or lead delivery.

7. Refunds & Cancellations

7.1 Lead orders

Because lead delivery involves service work and advertising-related costs, lead orders are non-refundable once delivered.

If a lead is replacement-eligible (duplicate or invalid contact info), we provide a replacement lead per Section 5 rather than a refund.

7.2 Subscription services

If you purchase subscription services (e.g., CRM access or ongoing management), you may cancel with written notice. Unless otherwise stated in a separate agreement:

• Service continues through the end of the current billing period

• Fees already paid are non-refundable

• We will not bill you for future periods after cancellation is processed

7.3 Charge disputes

If you have a billing concern, you agree to contact us first at info@alpinemediaworx.com so we can review delivery logs and provide eligible replacements (if applicable) before initiating a charge dispute.

8. Client Responsibilities (Compliance + Follow-Up)

You are responsible for:

• Holding all required licenses/registrations for mortgage/insurance activities in your jurisdiction

• Ensuring your ads, disclosures, and outreach comply with applicable laws and rules (e.g., CASL/TCPA where applicable)

• Properly and promptly following up with leads (speed-to-lead impacts results)

We do not provide legal advice.

9. Intellectual Property

All content on the Site and materials we provide (unless otherwise agreed) are owned by Alpine Mediaworx or licensed to us. You may not copy, reproduce, or resell our materials without written permission.

10. Third-Party Services

We may integrate with third-party platforms (advertising networks, CRMs, analytics tools). We are not responsible for outages, policy changes, or decisions made by those third parties.

11. Limitation of Liability

To the fullest extent permitted by law, Alpine Mediaworx will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits/revenue/data arising from your use of our Site or services.

Our total liability for any claim relating to services is limited to the amount you paid us in the [30/60/90] days prior to the event giving rise to the claim (choose one).

12. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site or services after changes means you accept the updated Terms.

14. Contact

Alpine Mediaworx (12808323 Canada Inc.)

Email: info@alpinemediaworx.com